Shipping & Returns

Shipping costs

Please be advised that for all US and International Purchases Uncle Otis is not responsible for any Cross – Border fees (Customs/ Duties etc.) which may be incurred. Any additional fees after an order has left Uncle Otis are the responsibility of the purchaser. Here are the approximate delivery times

Within Canada (Canada Post trackable), Arrives 2-5 business days
Purchase Amount (excluding applicable taxes) Cost
$1-299.99 $15

 

To the United Sates (DHL trackable), Arrives 3-7 business days
Purchase Amount Cost
$1-299.99 $25 CAD

To Europe (DHL trackable), Arrives within 4-7 business days. Any purchase amount flat rate $60 CAD

To Asia & Australia (DHL trackable), Arrives within 4-7 business days. Any purchase amount flat rate $80 CAD

 

Methods and Disclosure

Risk of loss and title for merchandise shipped internationally will pass to you upon our delivery to the carrier. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; please contact your local customs office for further information. Additionally, when ordering from uncleotis.com, you are the importer and must comply with all laws and regulations of the destination country. You authorize us to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise and advance (on your behalf) any duties and taxes owed by you.

Refused Shipments – If you decide to refuse any shipments from uncleotis.com, you are responsible for the original shipping charge to you, and the cost of returning the package to Uncle Otis. This amount will be subtracted from your purchase refund.

TO CUSTOMERS THAT RECEIVED FREE SHIPPING

Please be aware that all refund amounts will be calculated minus the original ship charge that was initially a courtesy from us.

What is our Return Policy for online orders?

If you are not completely satisfied with your purchase, you may send it back to us for an exchange or a refund but you must first request authorization to do so. Returns and exchanges are accepted on regular priced merchandise only, within 14 days of receipt for items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. All discounted items are final sale and cannot be returned. Footwear returns and exchanges must include the original shoe box in its original condition and without shipping labels on the shoe box. Damages to or omission of this box from your return/exchange may result in a fee.

How do I make a return or exchange?

Simply email us at info@uncleotis.com or call 416.920.2281 and explain the reason why you would like to return your purchase. We will then issue you a return authorization. Securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope (ideally the original package would be sufficient), and send back to us using an insured service to the return address. Insuring the package will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves. We are not responsible for missing packages. Returns should be sent prepaid. We will not accept COD’s.

When returning your order, under “reason for return” fill in Damaged Goods or Defective Product. Any customs that are incurred to us will be deducted from the refunded amount (if applicable). For any further inquires please email info@uncleotis.com

Processing of Returns

Upon receipt of returned merchandise, uncleotis.com has the right to deny credits if the goods do not meet the return policy requirements. Exchanges/refunds are processed within 7 days after we receive the merchandise. We will refund the credit card you use for the original purchase for the purchase price of the merchandise, excluding shipping costs if there are any. Shipping costs will only be refunded when the return is a result of an error on our part. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Uncleotis.com.

Can I Return or Exchange an item purchased online to the Uncle Otis retail store?

Yes, you can return or exchange any item you bought on the site to our brick and mortar store. As long as it is within 14 days of the receiving date and the sales receipt is present.

Online sizing system

The following is how our system is organized for sizing

C – Small
D – Medium
E – Large
F – XLarge
G – XXLarge

For any sizing requirements please email info@uncleotis.com