Returns and Exchanges
TO CUSTOMERS THAT RECEIVED FREE SHIPPING
Please be aware that all refund amounts will be calculated minus the original ship charge that was initially a courtesy from us.
Please be aware that all refund amounts will be calculated minus the original ship charge that was initially a courtesy from us.
What is our Return Policy?
If you are not completely satisfied with your purchase, you may send it back to us for an exchange or a refund but you must first request authorization to do so. Returns and exchanges are accepted on regular priced merchandise only, within 14 days of receipt for items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. All discounted items are final sale and cannot be returned.
Footwear returns and exchanges must include the original shoe box in its original condition and without shipping labels on the shoe box. Damages to or omission of this box from your return/exchange may result in a fee.
How do I make a return or exchange?
Simply email us at info@uncleotis.com and explain the reason why you would like to return your purchase. We will then issue you a return authorization number (RA) to place on the return form that is included with your purchase. We will not accept any returns that do not have a return number. Securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope (ideally the original package would be sufficient), and send back to us using an insured service to the return address. Insuring the package will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves. We are not responsible for missing packages. Returns should be sent prepaid. We will not accept COD’s.
Processing of Returns
Upon receipt of returned merchandise, Uncleotis.com has the right to deny credits if the goods do not meet the return policy requirements. Exchanges/refunds are processed within 7 days after we receive the merchandise. You will receive a confirmation by email when your exchanges/refunds are processed. We will refund the credit card you use for the original purchase for the purchase price of the merchandise, excluding shipping costs if there are any. Shipping costs will only be refunded when the return is a result of an error on our part.
Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Uncleotis.com.
Can I Return or Exchange an item to Uncle Otis retail store?
Yes. You can return or exchange any item you bought on the site to our brick and mortar store. As long as it is within 14 days of the receiving date and the sales receipt is present.
Yes. You can return or exchange any item you bought on the site to our brick and mortar store. As long as it is within 14 days of the receiving date and the sales receipt is present.
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