COVID 19 – Health & Safety

Mission

At Uncle Otis we strive to provide the best in customer service while ensuring the health and safety of our staff and patrons. We will be changing our practices to adhere to the standards presented by the Government of Ontario and the WHO.

As new events unfold and new best practices are issued we will adapt and modify our efforts accordingly.

Operational Hours

We will be providing temporary operational hours

In-store shopping and curbside pick up hours
Monday: 12-6pm
Tuesday: Closed
Wednesday – Friday: 12-6pm
Saturday-Sunday: 12-5pm

Practices and Capacity

As of June 11th customers must where their masks upon entry. Masks must be worn to cover their mouths and nose.
As mandated by the province of Ontario, we are permitted a 15% capacity, meaning 8 customers at a time.

Staff

To ensure our safe environment for you at Uncle Otis we will clean all hard surfaces throughout the day. Staff will practice good hand and respiratory hygiene by wearing a cloth mask and periodically washing their hands. Our staff have completed and participated in WHO Infection Prevention and Control for Novel Corona Virus: https://openwho.org/courses/COVID-19-IPC-EN and can present a certificate if necessary.

Environment

We will provide hand sanitizer at the entrance of the store along with a garbage bin to dispose of any PPE before or after your visit. A bathroom located at the back of the store will be offered upon your arrival. Most recent studies have stipulated that Covid-19 does not thrive on porous surfaces such as animal hair or clothing and transmission via those means are very low. For additional precautions we will be steaming all garments after they have been tried on. The high temperature of the steamer greatly reduces the ability for viruses to live on the surface of garments.

In order to reduce close contact between customers, we have laid out a directional path within the store. Adhering to the directions of the path will ensure a safer experience for all.

At checkout, we will indicate an X for you to position yourself at. The measured distance between the front end of the desk to the back end of the desk is a safe 3 feet away.

In accordance to Toronto By-Law: 541-2020 all individuals entering the store must be wearing a face mask or cloth covering. If you have forgotten one and you need to pick up an online order we can easily bring your order to the door and check ID. We appreciate your cooperation in the matter.

We kindly ask that anyone who is feeling unwell or sick to visit us online.

Shipping

Due to our temporary hours shipping goods will be delayed. Orders for same-day delivery will be sent out Monday, and Wednesday through Friday. Our courier is closed on the weekend and we are closed the following Monday. Canada Post shipments will be picked up from the store Wednesday, Thursday, and Friday. Online orders placed from Saturday through Monday will be processed and picked up during our operational hours. We apologize for the inconvenience and thank you for your patience.