COVID 19 – Health & Safety


At Uncle Otis we strive to provide the best in customer service while ensuring the health and safety of our staff and patrons. We will be changing our practices to adhere to the standards presented by the Government of Ontario and the WHO.

As new events unfold and new best practices are issued we will adapt and modify our efforts accordingly.

Operational Hours

We will be providing temporary operational hours

Monday-Tuesday: Closed
Wednesday-Saturday: 12pm-6pm
Sunday: 12pm – 5pm

Appointments can be scheduled either 10am or 11am for 1hr sessions or 10am, 10:30am, 11:00am, and 11:30am for 1/2 hour sessions from Wednesday-Friday.
To schedule an appointment please email


To ensure our safe environment for you at Uncle Otis we will clean all hard surfaces throughout the day. Staff will practice good hand and respiratory hygiene by wearing a cloth mask and periodically washing their hands. Our staff have completed and participated in WHO Infection Prevention and Control for Novel Corona Virus: and can present a certificate if necessary.


We will provide hand sanitizer at the entrance of the store along with a garbage bin to dispose of any PPE before or after your visit. A bathroom located at the back of the store will be offered upon your arrival. Most recent studies have stipulated that Covid-19 does not thrive on porous surfaces such as animal hair or clothing and transmission via those means are very low. For additional precautions we will be steaming all garments after they have been tried on. The high temperature of the steamer greatly reduces the ability for viruses to live on the surface of garments.

In order to reduce close contact between customers, we have laid out a directional path within the store. Adhering to the directions of the path will ensure a safer experience for all.

At checkout we will indicate an X for you to position yourself at. The measured distance between the front end of the desk to the back end of the desk is a safe 3 feet away.

We kindly ask that anyone who is feeling unwell or sick to visit us online.

Do NOT follow this link or you will be banned from the site!