Shipping policy

Shipping & Delivery

Orders ship from our shop at 329 Spadina Avenue, Toronto. Orders are processed within 1-2 business days. When your order leaves us, you'll receive a confirmation email with tracking.

Shipping Rates

Rates shown at checkout are estimates based on typical order size and weight. Some orders, such as boots, heavier outerwear or multiple pieces, may need additional postage once packed.

We'll contact you before charging anything additional. If you require your order be fully insured please email us and we can provide an additional invoice for said insurance.

In-Store Pickup

If you choose In-Store Pickup at checkout, we'll email you when your order is ready. Please collect it within 10 days of purchase, if additional time is needed please email us. After 10 days we will process a return for store credit and return the item to stock.

International Orders

Duties, taxes and import fees are set by the destination country and are the recipient's responsibility. They aren't included in the product price or the shipping cost at checkout. They're collected by the carrier or customs on arrival.

Rates vary widely by country, so it's worth checking your local customs guidelines before you order.

If a shipment is refused because customs fees weren't paid, it will be returned to us. Your refund will be issued minus the original shipping, return shipping and any related fees, and a 20% restocking fee of the item(s) purchased prior to applicable taxes

Once Your Order Has Shipped

When a package is handed to the carrier, the carrier becomes responsible for it. Uncle Otis can't cover packages lost or stolen after that point. A few things help your order arrive safely:

• Check your address. Orders are delivered to the address entered at checkout, exactly as written. We can't be responsible for deliveries to an address that was entered incorrectly.
  
• Choose a secure location. If you won't be home, a work address or a carrier pickup point is the safer option.
  
• Follow the tracking. Use the link in your shipping confirmation so you know when to expect it.
  

If Your Package Is Missing

1. Check with neighbours or building management. Carriers sometimes leave parcels in a safe spot or with someone nearby.
   
2. Contact the carrier. They have the driver's route and GPS delivery details.
   
3. If the package is confirmed lost or stolen, file a claim directly with the carrier.
   

If you need order details or proof of shipment for your claim, email us at info@uncleotis.com and we'll help where we can.